CANCELLATIONS OR NO-SHOWS
We will do our best not to cancel or re-arrange your appointments and to run to time. We really appreciate you doing the same.
OUR CANCELLATION POLICY
We understand that sometimes you may have to cancel an appointment. Please give us at least 24 hours’ notice, otherwise a cancellation fee of 25% (minimum charge £5) of the cost of your service or treatment will be charged.
We will take your payment details at the time of booking an appointment with us.
It is very difficult to fill appointments at short notice, but if we do we will not charge you a cancellation fee.
If you need to cancel, please give us a call or use our online booking system.
KEEPING TO TIME
If you are running late, we will do our best to fit you in, but we may not be able to provide the full service or treatment.
Thank you for your understanding. If you would like to read our salon’s full terms & conditions please click here.
